What are Drops and the Wardrobe?
Drops are how you earn permanent outfits through your hydration routine. Earn 50 welcome Drops after your first saved drink, 10 for the first drink each day, 15 for reaching your daily goal, and 75 for every seven active days. Missed days do not reset that bonus. Drinking beyond your goal earns no extra Drops. Selected achievements also award Drops once. Every look in the Wardrobe is unlocked with Drops, and every one can be earned. Buying extra Drops is optional.
What happens to my existing looks and achievements?
When your account moves to the new Wardrobe, your earned, gifted, and purchased looks become yours permanently. Your badges, hydration history, existing Drops, and unlocked sets stay with you. Eligible past achievements can add up to 250 catch-up Drops; achievements that already awarded a cosmetic do not pay twice. Eligible legacy Premium members keep the seven previously included looks permanently, even if Premium ends before they update. New Premium subscriptions on converted accounts provide features and eligible Drops allowances rather than automatic cosmetic unlocks.
Do outfits expire, and what happens after a refund?
An outfit unlocked with Drops stays yours when Premium ends. Drops do not expire and are not transferable between accounts. A refund reverses the Drops from that payment, not outfits already unlocked. If those Drops were spent, future rewards or top-ups clear the wallet adjustment first; this is not money you owe and does not restrict hydration tracking. Paid monthly and annual plans receive 250 Drops per month; trials, lifetime access, and promotional Premium do not include this allowance.
I bought Drops but my balance has not updated. What should I do?
Open Wardrobe, tap your Drops balance, and choose Check purchases and rewards using the same Waterie account. On earlier versions, look for Check purchases in the shop. Wait for any pending store approval; you do not need to buy again. Verified payments are recovered automatically, including after reinstalling. If the store cancelled or declined payment, use the cancelled-payment option to clear the waiting message. That option does not cancel a charge or request a refund. Contact contact@waterie.io with your store order reference if the balance still looks wrong; never send passwords or payment-card details.
How does Waterie decide how much water I should drink each day?
Your goal is personalized based on your body weight, activity level, wake and sleep times, and (if you grant location access) the weather where you live. Premium users can enable weather-based adjustments that nudge the goal up or down (up to ±25%) when the temperature deviates meaningfully from your 14-day baseline. You can override the goal manually at any time from Settings → Hydration.
Is Waterie really free?
Yes. Hydration tracking, dozens of drink types, personalized goals, home screen widgets, achievements, the Wardrobe with Drops to earn, cloud sync, calendar heatmap history, configurable reminders, custom containers, and AI camera detection (weekly free scans) are all free. Premium unlocks unlimited AI camera, unlimited custom drink types and containers, advanced analytics, weather-based goal adjustments, 250 bonus Drops every month on paid plans, and smart adaptive reminders, starting at $4.99 per month with free trials on both plans.
Can I change how my buddy talks to me?
Yes. Your buddy has two free voices: Roast, which teases you into drinking with sharp, swear-free lines, and Friendly, which is warm and encouraging. Roast is selected by default during setup, next to your buddy choice. To switch later, open Settings → Your buddy, preview both voices, pick one, and tap Save. The voice applies to reminders and to your buddy's reactions in the app.
How do I add a widget to my home or lock screen?
Long-press your home screen or lock screen, tap the plus icon, search for "Waterie," then pick a size. There are widgets for every spot: small, medium, and large for the home screen, and compact circular, rectangular, and inline widgets for the lock screen. Tapping a widget deep-links you straight into the app so you can log instantly with correctly scoped sign-in.
I have a referral code. Where do I enter it?
On the Welcome screen during onboarding, tap "Have a referral code?" and enter the code. If the code is valid, you'll see confirmation right away. Once you finish onboarding and log your first drink, bonus Drops from the referral land in your wallet, ready to spend in the Wardrobe. Codes captured from a shared link or clipboard apply automatically. Only one referral code can be attached per account, and attribution locks in once onboarding completes.
How do premium free trials work?
The monthly plan includes a 3-day free trial and the annual plan includes a 1-week free trial. Check your store checkout for trial eligibility and the renewal date. Manage or cancel the trial in the store where you subscribed before it renews.
How do I cancel my premium subscription?
Cancel through the store where you subscribed: on iPhone or iPad, Settings → your name → Subscriptions → Waterie; on Android, Google Play → profile icon → Payments & subscriptions → Subscriptions → Waterie. Choose Cancel subscription. You keep premium access until the end of your current billing period. Your tracking data, achievements, and cosmetics remain intact when you return to the free tier.
How do I delete my account?
Open the app, go to Settings → Account → Delete Account, and confirm. This removes your Clerk sign-in, all your water logs, achievements, cosmetics, and any referral attribution from our servers. Deletion is immediate and cannot be undone. If you want to keep your data but step away, just stop using the app. We will not retain data beyond what's needed to keep your account working.
Is my hydration data private?
Yes. Data is encrypted in transit and at rest. We do not sell your data or share it with advertisers. Anonymous analytics help us improve the app, and you can review the full privacy practices in our Privacy Policy. Health data stays with you.
Is Waterie available on Android?
Yes! Waterie is available now on Google Play for Android, as well as the App Store for iPhone and iPad. Track your drinks, build your hydration habit, and look after your animated buddy. Feature availability can vary by platform and app version.
I think I found a bug or want to request a feature. How do I reach you?
Email contact@waterie.io with as much detail as you can: what you were doing, what you expected, what happened instead, device model, and iOS or Android version. Screenshots or screen recordings help a lot. Feature requests are read and prioritized against the roadmap.
